Accessibility - Prudential UK
Prudential is committed to providing the most appropriate digital content for all customers on whichever device they choose to view our content on. We are continuing to work hard to make our site accessible to everyone and to provide ongoing enhancements to our digital estate to make them more user friendly.
Our website has been designed with a diverse range of users in mind because we want to make sure our information is easily accessible to everyone.
We know that people visit our website using a range of different devices. To help make the experience more enjoyable on whatever device you choose to use, we have taken a number of steps to provide you with the information you seek in a way that’s most appropriate for you. These steps include increasingly making our digital information adapt to provide the best experience, whatever device you choose to view it on.
Accessibility guidelines
Our website has been developed following the Web Content Accessibility Guidelines Version 2 (WCAG2), published by International Standards Organisation W3C. We meet most of the requirements for their Level A criteria as well as many from both Level AA and some at Level AAA, including:
- Using meaningful ALT (alternative) text for all images to provide a description
- Using descriptive hyperlink text
- Providing navigational shortcuts for users of text-only browsers and page readers
- Using an easy-to-see web colour scheme
- Using an easy to read font type, size and colour
We're always keen to improve and are actively taking steps to increase our level of accessibility.
More ways to contact us
If you are a deaf customer and a British Sign Language user, you can now contact us using a video relay service provided by SignVideo. This allows you to connect to a fully qualified and registered interpreter who will relay your conversation with a member of our team. The information on the SignVideo page will help you get set up using the service.
If you need something sent to you in large print, braille or audio please contact us on 0800 000 000 and we’ll organise this for you.
PDF Documents
To read PDF documents you will need to download Adobe reader. All our PDFs are currently made using Adobe 9 software.
Pop-up windows
Pop-up windows are used throughout the site for help windows, PDF files and some online tools. Where links open in new windows this is made explicit.
Links
We have tried to use meaningful terms for link names instead of the term 'click here' so you know where a link will take you when using assistive technologies, without the need to click on it.
Images
All images contain alternative text which describes the content of the image for those using assistive technologies.
JavaScript
JavaScript’s are small programmes built into web pages to add extra features such as form validation and are used in certain areas of the site, especially the secure areas. Most browsers support JavaScript, however if yours does not, you will not be able to access certain interactive areas of the site like PruMail or some online tools such as calculators.
Navigation
Navigating a website is about getting you to the information you seek as easily as possible. For those using screen readers, we have provided hidden navigation links at the top of each page that allow you to skip directly to the main content, helping you to easily navigate within our site.
Related Content
Legal information
By using this website you are agreeing to the terms and conditions set out on this page.
© Prudential 2023
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.